Custom-Manufactured Products
Most BannaMesh products are printed, manufactured or otherwise produced specifically to the customer’s requirements.
As these products are customised and generally cannot be resold, BannaMesh does not accept returns or provide refunds for change of mind on custom-manufactured or custom-printed products.
This includes circumstances where the customer:
- no longer requires the goods;
- orders an incorrect size or quantity;
- supplies incorrect artwork or information;
- approves artwork containing an error;
- changes branding, artwork or project requirements after production has commenced; or
- experiences a project cancellation or change after placing the order.
Nothing in this section limits your rights under the Australian Consumer Law.
Cancelling an Order
If you wish to cancel or change an order, contact BannaMesh immediately.
Where production has not commenced, BannaMesh may agree to cancel or amend the order.
Where artwork preparation, material allocation, printing, manufacturing or other production work has already commenced, BannaMesh may charge for costs reasonably incurred up to the time of cancellation.
Once custom goods have been substantially produced or completed, the full order value may remain payable.
Orders that have already been dispatched cannot generally be cancelled.
Artwork Approval
Customers are responsible for carefully checking and approving artwork before production.
Approval confirms acceptance of the artwork, including its spelling, layout, dimensions, images, logos and other content.
BannaMesh is not responsible for errors contained in artwork supplied or approved by the customer where those errors were reasonably identifiable at the time of approval.
Colour & Print Variation
Colours displayed on computer monitors, phones and printed proofs may vary from the final printed product.
Reasonable colour variation can also occur between different print runs, materials and production batches.
Reasonable variations inherent in the printing process are not considered defects.
Faulty, Damaged or Incorrect Goods
If goods supplied by BannaMesh are faulty, damaged or materially different from the goods ordered, please contact us as soon as reasonably possible after receiving them.
Please provide:
- your order number;
- a description of the problem; and
- photographs showing the issue where appropriate.
Please do not return goods without first contacting BannaMesh.
Once the issue has been assessed, BannaMesh will provide the remedy required under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Where the Australian Consumer Law applies, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the failure.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or restricted.
