At BannaMesh, we know deadlines matter. Our goal is to manufacture and dispatch your order quickly, while keeping you informed from production through to delivery.
Production & Dispatch
Most BannaMesh products are manufactured and printed to order.
Production time begins once:
- your order has been placed;
- payment has been received or approved trading terms apply; and
- your artwork has been supplied and approved for production.
The estimated production or dispatch time shown on our website, quotation or order confirmation refers to production time only. Delivery time is additional.
Large-volume, complex or custom orders may require additional production time. Where this applies, our team will advise you.
Artwork Approval
Where an artwork proof is supplied, your order will not enter production until the artwork has been approved.
Please check all artwork carefully before approval, including:
- spelling;
- logos and images;
- colours;
- dimensions;
- quantities; and
- layout and positioning.
Once artwork has been approved and production has commenced, changes may not be possible.
Delivery Times
Delivery times are estimates and commence once your order has been completed and dispatched.
We use third-party freight and courier providers to deliver throughout Australia. Transit times vary depending on your location, the size of your order and the freight service selected.
Production times and delivery times are separate.
For example, an order with a 1-business-day production time may still require additional business days in transit after dispatch.
While we work with our freight partners to get orders delivered as quickly as possible, courier transit times are outside BannaMesh’s direct control and cannot be guaranteed.
If your order is required for a specific event, installation or deadline, please contact our team before ordering so we can recommend the most appropriate freight option.
Freight Charges
Freight charges are calculated based on the size and weight of your order and the delivery location.
The applicable freight charge will be displayed or confirmed before your order is completed.
Because banner mesh orders can be bulky or heavy, larger quantities may be delivered by specialised road freight rather than standard parcel services.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow time after dispatch for the carrier’s tracking system to register the shipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure there is suitable access for the delivery of your order, particularly for large or palletised shipments.
Additional freight charges resulting from:
- an incorrect delivery address;
- unsuccessful delivery attempts;
- redelivery;
- limited site access; or
- a change of delivery address after dispatch
may be charged to the customer.
Authority to Leave
Where a customer or recipient authorises a carrier to leave goods unattended, BannaMesh is not responsible for loss or damage occurring after the goods have been delivered in accordance with that authority, except where required by law.
Customer-Arranged Freight
You may arrange your own courier or freight provider by prior agreement with BannaMesh.
Where freight is arranged by the customer, responsibility for the goods passes to the customer once the goods are collected by or handed to the customer’s nominated carrier, subject to applicable law.
Damaged or Missing Goods
Please inspect your order as soon as possible after delivery.
If your order appears to have been damaged in transit, where possible note the damage with the freight carrier at the time of delivery.
Please notify BannaMesh promptly if goods are:
- damaged in transit;
- faulty;
- missing; or
- different from what was ordered.
To help us resolve the issue quickly, please provide your order number along with photographs and details of the issue.
Where goods are confirmed as faulty, damaged or incorrectly supplied, BannaMesh will provide the appropriate remedy in accordance with the Australian Consumer Law.
Please do not return goods without first contacting BannaMesh.
Delivery Delays
We will always make reasonable efforts to meet the production and delivery estimates provided.
However, BannaMesh is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, transport disruptions, severe weather, natural disasters, industrial action, supplier disruptions or other unforeseen events.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.
